We want to make sure you love our products and services. Please read below for more details:

Cancellations

Product Orders Cancellation Policy

All of our products are available to be returned if unopened/unused. Once the testing kits are opened in any way, they can not be returned for a refund.

For Medical services and Assessments, you are welcome to cancel within 30 days if you have not completed scheduled/completed bloodwork or have not been seen by a physician.

Membership Subscriptions Cancellation Policy

You can cancel your membership at any time. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period unless done within 48h of initial signup. Please email info@BespokeConciergeMD.com with any questions or concerns. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.